We all want to save money on anything we purchase.

But think about the Health of your Eyes and your overall Health. 

Would you like to create a constant strain on your Eye Lens and Muscles which would cause your eyes to constantly get worse, and to have a higher prescription over time?

Would you like to have distorted vision which would cause head aces and nausea? 

All cheaper made Frames and Lenses are cheaper for a reason. They are made of cheaper quality material which do not stand the many elements of the environment and abuse, and can cause more harm to your eyes than benefit.

Think how your frames and lenses are constantly exposed to extremes of Heat, Cold, Drops, Chemicals in the air, Cleaning Solutions, etc... (ie. left in the Car in the hot sun).

Cheaper material frames loose their shape and twist, causing the lens to be twisted, and create distortions in your lens. This causes stress and fatigue in your eye muscles as they try to compensate for this distortion. Head aces and prescription changes are just the beginning symptoms.

Cheap quality lenses are also hazardous to the health of your eyes. Twisting of the lens, as well as micro spider cracks in the poorly coated lenses causes light to be bounced off in many directions, causing harmful distortions in your vision.

All Frames and Lenses sold by WINNERS OPTICAL, lower or higher in price, are quality tested to assure our customers that all are top quality, defect free, and resistant to various environmental or abuse conditions.

Our Ultimate Goal is to provide you with the Best Vision Possible.

10 Days 100% Return Policy

If for any reason you are not satisfied with your new pair of Glasses, Sunglasses, Contact Lenses, or Accessories, You can Return them within 365 days of receiving your order, and we will gladly issue you a 100% refund on your purchase. Terms and Conditions do apply.

The best part is we are live, via Chat, Phone, or Email, 24/7, 365 days a year.

The Following rules apply to your returns:

Full Refund is issued for all Contact Lenses, Ophthalmic Frames, Non-Prescription Sunglasses, and all Accessories. No Refund can be issued on Manufactured Prescription Lenses for either Sunglasses or Ophthalmic Frames ($40 deduction will be applied for Digital Lenses which are offered for free with any frame or sunglasses purchase).

All Products being Returned must be unused and in their original packaging, with all authenticity tags, manufacturers seals, and included accessories. No refund can be issued for any items that have been used.

All Contact Lenses must be in their original unopened manufacturers packaging. If you have opened your contact lenses, and you have a defective contact lens, make sure you ship us back the defective lenses for a full refund, or Replacement.

You are responsible for all shipping charges. In certain circumstances we do allow you to Return your items to our Pickup/Dropoff locations, at no cost to you. 

To complete your return, we require a receipt or proof of purchase (order #).

Please do not send your purchase back to the manufacturers.

There are certain situations where only partial refunds are granted (if applicable): 1. Any item not in its original condition, and is damaged or missing parts or accessories 2. Any item that is returned more than 365 days after delivery.

Other FAQ's about Shipping:

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your returned item is not in it's unused, original condition, then your refund will be rejected and you will be responsible for additional shipping charges for us to ship your product back to you.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at winnersoptical@gmail.com.

Sale items (if applicable): Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at winnersoptical@gmail.com and send your item to: 35 Harwood Ave. South Ajax Ontario CA L1S 2B8.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping: To return your product, you should mail your product to: 

35 Harwood Ave South, Ajax Ontario CANADA L1S 2B8

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Terms and conditions do apply, all refunds will be considered separately depending on each scenario that shall arise.

We have made returns as simple as possible:

1. Place back your items in their original packaging. Please ensure all accessories, tags, cloths, authenticity cards are included in the original packaging.

2. Have your invoice beside you and Call, Chat, or Email one of your customer service representatives for a RA (Return Authorization) number.

3. Make a copy of your invoice and write the RA number on it and include it in the return package.

4. Ship your returns to the address below. Once we receive your shipment, we will issue you a full refund on your purchase. Please ensure you obtain insurance coverage for damage or loss of your shipment, as we are not responsible for any lost or damaged items.

Our Returns address is:

WINNERS OPTICAL

35 Harwood Ave. South 

Ajax, ON, Canada

L1S 2B8

All products sold online are in Canadian dollars.

Sales prices online are only for online orders. Prices at our retail locations could be higher or lower, depending on the sale/promotion going on at that store, and cannot be matched with our online prices.

We offer Flat Fee Standard International Shipping on all Ophthalmic Frames, Sports, Safety, and Sunglasses. 

Rates:

Standard Shipping $19.00 + $2.50 for Tracking and Signature

Express Shipping $29.00 with Tracking and Signature included

Express with Insurance $39 with Tracking and Signature included

** Now Purchase 2 or More Frames and Receive Free Standard Shipping.

All orders are processed within 24 hours of placement.

Prescription lenses require 2 to 10 days to manufacture, depending on your prescription and the options you pick.

All orders will be shipped out 2 to 20 business days after receipt.

If an item you have ordered is Sold Out due to it's inventory being exhausted at one of our retail locations, we will notify you within 24 hrs of your order. Additional processing time of 2 to 5 weeks may be required to replenish our inventory from the frame/lens manufacturers/distributors.

Once your order is ready for shipment, a final inspection is made and a photo of your completed order will be attached to your account.

All shipments are mailed out via USPS, Canada Post, or DHL, and should get to you within 2 to 20 business days from date of shipment, depending on your location/country. 

You can track the status of your order from the time you have placed your order, to the time you receive your order. Please login to your account to see the status of your orders.

Inspect your package upon arrival. If you see the package is damaged or opened, do not accept the shipment. Contact our customers service department immediately. 

We will work with you to replace your order as soon as we can.

Please note that all standard shipped items have a maximum insurance coverage of CAD $100.

Should your package get lost, we would have to claim the insurance on your package. The shipping company would then do an investigation and either accept or refuse the claim.

If your claim is accepted, then a credit of the value of your order will be issued to you, up to a maximum value of $100 CAD, which you can use to order other products from our on-line store.

If your claim is refused, then unfortunately you will have to dispute the claim with the shipping company.

If the value of your order is greater than $100 CAD we recommend that you pick the higher tier shipping option which includes faster shipping and full insurance coverage on your order. 

Yes, we absolutely can contact your doctor to get a copy of your Prescription. Please email us with all your information, and your doctors information, and we will make the request. Our email is: winnersoptical@gmail.com

PD (Papillary Distance) is the distance between the two pupils in your eyes. PD measurements should be done by professional licenced Opticians, as prescription lenses are made according to this measurement. The more accurate the PD, the more accurate will be your lenses, and the better will be your vision. You can always ask your Doctor/Optometrist to include your PD measurements with your prescription. You can also visit any optical store, and ask the Opticians to measure your PD for a small fee. Alternatively, you can request one of our mobile Opticians to visit you in your HOME or OFFICE, to show you the exact frames you have purchased, and to measure your PD, Tilt, Wrap, Vertex Distance at the same time.

Alternatively, you can measure your own PD, or get the help of a friend to do this measurement for you.

Here is how you can measure your own PD:

Download the following App for you iPhone or IPad:

Click the followng link: APP for measuring your PD

or follow the below instructions,

A Single PD is the measurement in millimeters from the centre of one pupil to the centre of the other pupil

A Dual PD is the measurement of the centre of each pupil to the centre of the bridge of your nose.

Yes, we can read your prescription and PD off of your old pair of Glasses. Just ship us your old pair of glasses, along with a note indicating your order number for the new pair of frames you have purchased online. We will manufacture your new glasses, and will send both pairs back to you.

Our Groupon or Wagjag Deals cannot be redeemed in our online store.

Each Groupon or Wagjag you buy has a specific Code generated after purchase.

As we do not know what your Groupon or Wagjag Code is going to be, we cannot program your Groupon or Wagjag discount on our site.

Hence Groupons and Wagjags can only be redeemed at our Retail location.

Groupons and Wagjags can only be applied on Regular priced Frame and Lenses, and cannot be used in combination with Sale items. One Groupon or Wagjag is Limited to one pair of prescription Glasses or Prescription Sunglasses.

We can bill your Insurance company directly, and upon payment from your insurance company, we will process and ship your order.

Here are the steps you need to follow for Insurance Submissions:

1. Select the Frame and Lens package you like to order.

2. Attach a picture of your most recent Prescription, A valid Piece of ID (ie. drivers license), and Your Insurance membership Card. We do need to confirm your Prescription with your Doctor.

3. In the notes, please write to us your Insurance company name, your policy number, your member ID, and your date of birth.

Once we have received all of the above information, we will then submit your claim to your insurance company. Please make sure you are signed up for online billing with your insurance company. If not, please call your insurance company and request that you are permitted for online billing.