10 Days 100% Return Policy
If for any
reason you are not satisfied with your new pair of Glasses, Sunglasses,
Contact Lenses, or Accessories, You can Return them within 10 days of
receiving your order, and we will gladly issue you a 100% refund on your
purchase. Terms and Conditions do apply.
The best part is we are live, via Chat, Phone, or Email, 24/7, 365 days a year.
The Following rules apply to your returns:
Full
Refund is issued for all Contact Lenses, Ophthalmic Frames,
Non-Prescription Sunglasses, and all Accessories. No Refund can be
issued on Manufactured Prescription Lenses for either Sunglasses or
Ophthalmic Frames ($40 deduction will be applied for Digital Lenses
which are offered for free with any frame or sunglasses purchase).
All
Products being Returned must be unused and in their original packaging,
with all authenticity tags, manufacturers seals, and included
accessories. No refund can be issued for any items that have been used.
All
Contact Lenses must be in their original unopened manufacturers
packaging. If you have opened your contact lenses, and you have a
defective contact lens, make sure you ship us back the defective lenses
for a full refund, or Replacement.
You are responsible for all
shipping charges. In certain circumstances we do allow you to Return
your items to our Pickup/Dropoff locations, at no cost to you.
To complete your return, we require a receipt or proof of purchase (order #).
Please do not send your purchase back to the manufacturers.
There
are certain situations where only partial refunds are granted (if
applicable): 1. Any item not in its original condition, and is damaged
or missing parts or accessories 2. Any item that is returned more than
365 days after delivery.
Other FAQ's about Shipping:
Refunds (if applicable):
Once your return is received and inspected, we will send you an email
to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund. If you are
approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of
payment, within a certain amount of days. If your returned item is not
in it's unused, original condition, then your refund will be rejected
and you will be responsible for additional shipping charges for us to
ship your product back to you.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account
again. Then contact your credit card company, it may take some time
before your refund is officially posted. Next contact your bank. There
is often some processing time before a refund is posted. If you’ve done
all of this and you still have not received your refund yet, please
contact us at winnersoptical@gmail.com.
Sale items (if applicable): Only regular priced items may be refunded; unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at
winnersoptical@gmail.com and send your item to: 35 Harwood Ave. South
Ajax Ontario CA L1S 2B8.
Gifts: If the item
was marked as a gift when purchased and shipped directly to you, you’ll
receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you. If the item
wasn’t marked as a gift when purchased, or the gift giver had the order
shipped to themselves to give to you later, we will send a refund to the
gift giver and he will find out about your return.
Shipping: To return your product, you should mail your product to:
35 Harwood Ave South, Ajax Ontario CANADA L1S 2B8
You
will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable. Depending on
where you live, the time it may take for your exchanged product to reach
you, may vary. If you are shipping an item, you should consider using a
trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.Terms and conditions
do apply, all refunds will be considered separately depending on each
scenario that shall arise.